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A new support ticket was created in our system. However, please note that this ticket will not be looked at by our support staff until you reply back to this e-mail and confirm all relevant problem details within the next 30 days. If you sent your inquiry by accident, if the original problem no longer persists, or if you don't wish to pursue this issue any further, you may just disregard this message. The support ticket will then soon be closed automatically.
If you do choose to reply for us to further look into this issue, please make sure to include all relevant problem details. If this is a technical problem, please describe what exactly you're trying to accomplish, how you go about doing this, and how it fails. Provide any error messages that you receive in the course of doing this and document the problem situation with screen shots where helpful and appropriate. Please also include the following technical details with your reply:
- exact code version/revision of Camera MX you're currently running
- make and model of your Android device
- Android version you're currently running on your device
Please don't send multiple inquiries regarding the same problem. If you reply to have this looked into, or if you want to add further information to this ticket later on, please make sure to use the following subject line:
[Ticket#2018111917011154]
Your inquiry will then be looked into and answered by one of our employees.
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Magix Support System
MAGIX Software GmbH
Postfach 200914
01194 Dresden
Germany
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